Privacy Policy

When you interact with us (e.g., via the contact form on our website, email, phone call, etc.), we collect and process the following personal data: first and last name, address, email address, phone number, period of stay, content you share or provide, technical data (such as the URL through which you access our website, your IP address, cookie ID, network and PC performance, browser type, language preference, operating system, etc.), payment method data and related payment information (e.g., credit card data), and other information you voluntarily provide.
Without the aforementioned data, we may not be able to provide the relevant service.

The processing of your data is considered lawful under Article 6 of the GDPR if you have given us your consent for the processing for one or more specific purposes. It is also lawful if it is necessary for the performance of a contract between you and our company or pre-contractual measures taken at your request. Furthermore, the processing is lawful if there is a legitimate interest in conducting our business activities for the benefit of the company or if we are complying with a legal obligation.

If you contact us via form on the website, by email, or by phone, the data you provide will be stored by us for the purpose of processing the request and in case of follow-up questions. We do not share this data without your consent.
The duration of storage is determined by the applicable legal retention periods and legal obligations. Your personal data, which is processed due to a legal provision or contractual obligation, will be retained for the period necessary for processing or as required by law. The data processed based on your consent will be stored until revoked.

We collect personal data using system technologies that may also be stored on your computer to personalize content, offer social media features, and analyze access to our website. It is important to us that you know which cookies are used on our website and for what purpose.

What are COOKIES?

Cookies are small text files used by websites and subdomains to make the user experience more efficient, provide certain functions, or enable certain evaluations.
If you decide to disable cookies, you may not be able to access some parts of the website and its associated subdomains, or they may not function properly. Cookies do not pose a threat to your computer, tablet, or smartphone.

Categories of Cookies

TECHNICAL Cookies are necessary as they enable navigation on the website and the use of its functions. The website cannot function properly without these settings, or you may not be able to access certain functions.
ANALYTICAL Cookies can be used to analyze website usage, determine the number of visitors, and learn how the website can be improved. We do not link website usage statistics and other reports to individuals.
Third-Party Cookies enable, among other things, the integration of social networks into the website. This allows you to immediately click "Like" on a page or share the page on your preferred social network. Another use of these cookies is in the area of online advertising. This can be personalized so that you receive relevant and interesting advertisements on external websites.
Third parties may also collect your personal data for their own purposes. We have no control over the use of your personal data by these third parties. For more information on the cookies used and the data they may collect, please refer to the privacy and cookie policies of the respective third parties.

Server Log Files

The following data is automatically collected and stored in so-called server log files by the provider of the website: browser type and version, operating system used, referrer URL, hostname of the accessing computer, time of the server request, IP address. The data is not merged with other data sets.

Google Tag Manager

This website uses Google Tag Manager (Provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Google Tag Manager is a solution that allows marketers to manage website tags through an interface. The Tag Manager tool itself (which implements the tags) does not collect any personal data. The tool triggers other tags, which may in turn collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it remains in effect for all tracking tags implemented with Google Tag Manager.

Google Ads and Conversion Tracking

This website uses Google Ads (provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) to place ads in a targeted manner, e.g., in search results, videos, etc., to reach users who are likely to be interested in the ads.
Through the so-called „Conversion Cookie“, Google creates statistics for us. However, only the anonymous number of users who clicked on our ad is passed on to us.
Within the Google advertising network, the data is pseudonymized, i.e., from Google's perspective, the ads are processed only for a specific cookie holder who cannot be identified. However, if a user has allowed Google to process data without pseudonymization, this does not apply. For more information, please refer to Google's privacy policy (https://policies.google.com/technologies/ads?hl=en). You can set the display of ads by Google here in your account: https://adssettings.google.com/authenticated?hl=en.

Instagram

On our site, functions and content from Instagram (provider: Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA) can be integrated, such as images, videos, or texts and buttons that allow the user to share the content of this website within Instagram. If the user has an Instagram account, Instagram can associate the access of this content with the user's profile.
Privacy Policy: http://instagram.com/about/legal/privacy/

Integration of Third-Party Services and Content

For the purpose of optimizing our online presence, our website uses services and content from third parties. These services require your IP address to send the content to your browser.

Google Fonts (Fonts)

Provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Privacy Policy: https://www.google.com/policies/privacy?hl=en
Opt-Out: https://adssettings.google.com/authenticated?hl=en

Google Maps (Maps)

Provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Privacy Policy: https://www.google.com/policies/privacy?hl=en
Opt-Out: https://adssettings.google.com/authenticated?hl=en

Travel Cancellation Insurance

Provider: Europäische Reiseversicherung AG, Kratochwjlestraße 4, 1220 Vienna, Austria
Privacy Policy: https://www.europaeische.at/rechtliches/datenschutz.html

Weather Widget

Provider: Province of Bolzano, Landhaus 3a, Silvius-Magnago-Platz 4, 39100 Bolzano, Italy
Privacy Policy: http://www.provinz.bz.it/en/privacy.asp

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

We only transmit your data to third parties if this is necessary for the fulfillment of pre-contractual measures or for the execution of the contract, or if it is legally required. The recipients of the data are contractually obligated to protect your data.
When you visit our website, you may be directed to other websites where data collection may occur outside of our control. In this case, the privacy policy of the other website operator is applicable. The responsibility for the content and compliance with data protection regulations of these sites lies with the respective operator of the site.